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Puzzle Feedback

We like to talk to our customers and to puzzle solvers.
Please don't feel shy about using this feedback forum.
Even though our post bag is considerable, we will try and get back to you.

I don't want to put off anyone who wants to contact us privately so I will be very happy to receive emails directly at feedback@syndicatedpuzzles.com.

Or you can use the form and choose "private" on the form below. But if you don't mind sharing your comment or question leave the selection on "public". Comments are listed in date order.

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Feedbacks...

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Saturday 23-Feb-2013

... by: Joe, USA

Letterlicious: A letter must be relocated to be used. I frequently find words that use a letter in the position in which it is originally located, but this is not allowed. Considering the limitations placed on the game by the limited grid size and available letters, it does not seem sporting to penalize a player with a legal solution. Selecting a letter and placing it in is current position should apply it as part of a word.

Jeff Widderich writes (26-Feb-2013):
We struggled with this exact scenario when we developed the game. The idea of the game was to have a player feel real gratitude finishing a game by using up all the letters. As with every game the level of players skills varies immensely . The only way we could keep the higher skill levels interested was by making sure that every letter needs to be moved to a new location to be placed. As you probably noticed that really takes a toll on forming words when you get to the bottom of the board when things get tight. If we made a beginners version that would definitely be one of the rules.

Saturday 23-Feb-2013

... by: any, europe

where the hell have you hidden the print button ??
we can't print

Andrew Stuart writes (26-Feb-2013):
I suspect you have zoomed in or made the text bigger in your browser. When you do that the buttons at the bottom of the player will disappear under the window - the player is in it's own space - which doesn't expand.

Thursday 14-Feb-2013

... by: MP, Canada

Is there a solution page or a "give me a clue" feature ?

LOVE the str8ts puzzles... ADDICTION set in immediately !

Congratulations !

Andrew Stuart writes (16-Feb-2013):
Yesterday's solution - indeed the last 15 days, are in the calender thing under the Daily puzzle. Glad you are enjoying!

Monday 4-Feb-2013

... by: marsilius, Europe/Germany

Hi Andrew, yesterday puzzle, Feb.3, in the 2. line, you set a 6 as first figure, but a 9 is also possible.
Apart from that your puzzles great. I am enjoy that every day.

Kind regards Marsilius

Andrew Stuart writes (16-Feb-2013):
Sorry for the late reply. Talking about B1 in This puzzle? 9 can't go there because of the 7 in A1 (7-9 leaves a gap)

Thursday 1-Nov-2012

... by: Mike Huspeni, St Paul, MN USA

Hi,
Your website lists Logic of Sudoku as $11.99 USD + $3.75 shipping.
Upon checkout for above, I was charged $11.99 + $4.25 shipping. Please update totals on your website.

Andrew Stuart writes (2-Nov-2012):
It's all correct it's just that packaging is fixed at 50c no matter how many books (of the same sort), so it's added on on the checkout page. See the note under the item. Str8ts books come from Canada so have their own 50c. The shipping prices are a bargain at the moment. There was a 40% hike in postage charges here in the UK back in the summer. The true cost to me to post to the US is $8.70, shocking.

Wednesday 3-Oct-2012

... by: Anna, Canada

I purchased the iPad app, but as of september 27 it won't load new str8ts puzzles. It asks me if I want today's puzzle, but just clears the current puzzle and doesn't load the new one

Andrew Stuart writes (4-Oct-2012):
We had a problem with Zoneedit.com - who handle our domain names - they went down for a few days. I had to re-route everything through another domain but we're back to normal now. Could you try again, let me know if the "New" buttons on each player fetch puzzles? You should see number 1738 for Sudoku, for example. If this still doesn't work I suggest deleting and downloading again, but I'm fairly sure that wont be necessary.

Wednesday 19-Sep-2012

... by: Donald Pelletier, Canada

"To enter notes simply type more than one number. Guaranteed
a single solution - and a logical path to solve."

This method of entering 'notes' is not at all adequate. One MUST be able to enter single digits using the option or command or shift key (your choice) together with the digit.

This same criticism applies also to your str8ts puzzle.

Now, I read below in other user comments that many agree with me.

Andrew Stuart writes (19-Sep-2012):
In the new version you can enter a single number 'note' by adding a zero, eg 08. The zero will disappear but the 8 is drawn as a small note number. Correct version should now say v2.5

Tuesday 18-Sep-2012

... by: Ice, Canada

Hating (one particular aspect of) the new layout so far. Finding it incredibly frustrating to have it auto-complete squares from a previous attempt. Is it really going to be necessary to clear my browser cache every single day for this site?
Please disable that particular feature.

Andrew Stuart writes (19-Sep-2012):
Yep, sorry about that, silly bug which has caused a lot of frustration with many people. I've fixed it now - restart should properly clear the values. Correct version should now say v2.5

Tuesday 18-Sep-2012

... by: Barry, UK

I've been playing Str8ts for years, but this new version has made me want to give up... it's that frustrating.

In attempting today's version (or maybe it's just me)... when trying to edit a cell with four numbers in it (notes) it won't let me use arrow key to navigate to last number. I've done all the cache clearing and restarting but to no avail.

I'm adding my voice to the bring back the old version campaign... if there is one lol!


Andrew Stuart writes (18-Sep-2012):
Don't despair! All good feedback. If it's working and fine and people approve the additional features I don't hear so often, but there's genuine user interface issues and I can address those. I've looked at the tab and left/right arrow keys and changed those. If the cell contains numbers the arrow keys will work within the field for editing. Tab to move to the next cell. Shift+Tab works now to go left. I've put a version number in the bottom right corner. Should say v2.4 if you refresh to get the new page. Let me know how you get on with todays update

Friday 14-Sep-2012

... by: quantango, Germany

Hi,
I think the new design of the daily str8ts puzzle is ok, but i have one suggestion: When you have "Notes on" and there is only one number in the cell, could you display it large? Only when there is more than one number in the cell should it be displayed small. What do you think?
Btw great puzzles! My latent dream is the "daily extreme str8ts".
Quantango


Andrew Stuart writes (17-Sep-2012):
It was precisely the problem with one number that started me on this revision. One needs to be able to put a single number in as a note. That's possible on the old version if you also use a zero. However, I'm replacing the new version today, taking on board the feedback from last week.
Glad you like the puzzles!
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